Copy-Paste Robots
Customer service agents rush to respond using canned replies, making customers feel undervalued and satisfaction plummets.
Don't gamble with 2% sampling. Win with 100% QA
Stop managing customer service by luck. Use AI to achieve 100% full-scale QA, accurately catch every mistake, and free up 80% of QA labor costs.
Customer Service Quality Dashboard
AI 100% Full QA Active
AI Live Monitoring
Total Conversations
7,702
In QA
1,234
Errors
28
Agent A - Conversation #1234
Friendly tone, appropriate response
✓ Pass
Agent B - Conversation #1235
Response too brief, suggest adding details
⚠ Needs Improvement
Agent C - Conversation #1236
Impatient tone detected
✗ Failed
Agent D - Conversation #1237
Professional and empathetic
✓ Pass
Text has no expression, so misunderstandings happen more easily
Three major text customer service pitfalls that are quietly losing your customers
Hidden Emotional Landmines
Text may seem polite, but hidden coldness or sarcasm (passive-aggressive) is hard for human supervisors to detect even after reading 100 lines of conversation.
Multi-Platform Management Chaos
Messages scattered across LINE, website, and App make it impossible for QA to effectively audit across platforms.
Understands semantics and context
Better at responding than your top customer service agents
One Dashboard
Omnichannel Quality Control
Whether customers come from LINE OA, WellyTalk, or Live Chat, all conversations are aggregated into a single platform for analysis. No need to switch windows—quality is clear at a glance.
Tone & Sentiment
Semantic & Sentiment Detection
AI can read the warmth between the lines. Accurately identifies responses that are "over-promising," "harsh in tone," or "lacking empathy," and sends instant alerts.
Smart Suggestion
Smart Response Optimization
Not just catching mistakes, but teaching how to improve. AI automatically generates or refines the best text responses for customer questions, helping novices respond at expert level.
Dashboard Preview
Intuitive interface design for quick overview of all customer service quality
Total Batches
269
42 new batches this month
Total Conversations
7,702
Avg 28.6 per batch
Total Errors
28
Error rate 0.36%
Recent Activity
Live chat
2 minutes ago
725 messages
API Auto
Line
15 minutes ago
612 messages
API Auto
Seamlessly integrate with your existing tools
No need to replace your customer service system, just authorize API access
LINE OA
Live Chat
WellyTalk
Zendesk
Salesforce
Intercom
Slack
More...
From "manual scrolling" to "intelligent screening"
Traditional Manual QA
Can only review 50 conversation records per day
Complaints usually discovered 3 days later
Hard to judge if responses are "warm and empathetic"
Pureteatime AI
Analyzes 1,000+ messages per second
Negative keywords reported in 0.1 seconds
Quantifies "empathy" and "resolution rate" metrics
Ready to let AI be your quality gatekeeper?
Connect now, 14-day free trial, no credit card required